Question 1

How do I get a free room upgrade at a hotel?

Accepted Answer

Book directly through the hotel website instead of Booking.com — hotels prefer direct bookers because they don't have to pay a 15–25% commission. Mention a special occasion (birthday, anniversary, honeymoon) when booking or at check-in — many hotels upgrade out of goodwill. Check in late in the afternoon when standard rooms are occupied — the hotel will then assign higher categories to avoid complaints. Loyalty programs (Hilton Honors, Marriott Bonvoy, IHG Rewards) offer regular upgrades starting from the second status level. Be friendly and polite to the receptionist — a smile and a "do you perhaps have a nicer view?" can be more effective than you think.

Question 2

When is the best time to book hotels?

Accepted Answer

For city trips in Europe: 3–6 weeks in advance is the sweet spot. For beach hotels in high season: 3–6 months in advance for the best selection, last-minute (1–2 weeks in advance) for the best price with reduced selection. Tuesday and Wednesday are statistically the cheapest booking days — hotels adjust prices at the beginning of the week. Book with free cancellation and monitor the price — if it drops, cancel and rebook. "Genius" level 2 on Booking.com (after 5 bookings in 2 years) automatically gives a 10–20% discount.

Question 3

What do hotel stars really mean?

Accepted Answer

The star classification varies MASSIVELY by country — a 4-star hotel in Turkey often corresponds to a 3-star in Switzerland. In Germany, DEHOGA awards stars based on measurable criteria: room size, amenities, service scope. In many countries (Thailand, Egypt, UAE), hotels self-assign stars — without independent verification. Boutique hotels and design hotels consciously forgo stars but often offer better quality than chain-based 4-star properties. Tip: Always read reviews instead of relying on stars — a highly rated 3-star is often better than a poorly rated 5-star.

Question 4

How do I properly complain about issues in a hotel?

Accepted Answer

Report issues IMMEDIATELY at the reception — not just at check-out or when you get home, otherwise you lose your claims. Document everything with photos and videos: mold in the bathroom, noise, missing amenities, dirt. Request a written confirmation of your complaint. For package tours, you are entitled to a reduction in the travel price — also report issues to the tour operator (in writing, via email, or fax). Review platforms (TripAdvisor, HolidayCheck) are a powerful leverage — hotels often respond generously when they fear a public complaint.

Question 5

Hotel, hostel, vacation rental, or Airbnb — what suits me?

Accepted Answer

Hotels offer maximum comfort and service without personal effort — ideal for short trips, business travel, and when you want to be pampered. Hostels are perfect for solo travelers and backpackers: affordable (8–25 euros/night), social, and with an built-in community. Vacation rentals (FeWo-direkt, Booking Apartments) are worthwhile for families and groups — kitchens and washing machines save money and provide more space. Airbnb offers unique accommodations (treehouses, villas, boats) and local experiences, but the quality varies more than with hotels.

Question 6

Which hotel loyalty programs are worth it?

Accepted Answer

Marriott Bonvoy is the largest program with over 8,000 hotels worldwide — Gold status after 25 nights/year brings upgrades and late check-out. Hilton Honors offers the best entry: Silver status immediately upon registration, Gold after 40 nights with breakfast included and upgrades. IHG One Rewards has the best points redemption rate and often low point rates for Holiday Inn and InterContinental. Hyatt World of Hyatt offers the best luxury experience with generous upgrades and suite nights from Globalist status. Tip: Focus on ONE chain instead of collecting across all — status brings real value.

Question 7

How do I protect myself from hotel fraud when booking online?

Accepted Answer

Book ONLY through well-known platforms (Booking.com, Hotels.com, Expedia) or directly on the hotel website — never through unknown links in emails or social media. Check the URL: booking.com is real, booking-deals.com or booking.travel are scams. Read reviews on MULTIPLE platforms — if a hotel only exists on one site and has 5 stars, it's suspicious. Never pay by bank transfer — only credit card or PayPal offer buyer protection against fraud. Google the hotel plus "fraud" or "scam" before booking — negative experiences from other travelers often come up quickly.

Question 8

What are the best hotel booking tricks?

Accepted Answer

Use your browser's incognito mode — booking portals increase prices if you search for the same hotel multiple times (cookie-based dynamic pricing). ALWAYS compare at least 3 portals: Booking, Hotels.com, and the hotel website directly — price differences of 10–30% are normal. The "best price guarantee" of many hotels means: if you find the room cheaper elsewhere, they will match the price + bonus. Book flexible rates and monitor the price — if it drops, cancel and rebook. Sign up for hotel newsletters — direct booking discounts of 10–15% are common.

Question 9

How do I find hidden hotel costs before I book?

Accepted Answer

Resort fees (USA, Caribbean): 25–50 USD/night that are charged only at check-in — check "Taxes & Fees" before booking. Parking fees: In cities, 15–40 euros/night for hotel parking — often cheaper in the parking garage next door. Breakfast: "Included" or 15–35 euros/person extra? That makes a difference of 210–490 euros for a week for two people. Safe in the room: 3–5 euros/day in some hotels. Wi-Fi: Often free in budget and mid-range hotels, paradoxically often charged in luxury hotels (10–20 euros/day). Minibar: Sensor minibars automatically charge you when you take something out — even if you just look at it and put it back.

Question 10

What are the check-in and check-out times, and can I change them?

Accepted Answer

The standard is check-in from 2–3 PM and check-out by 10 AM–12 PM. Early check-in (before 2 PM) is often possible if rooms from the previous night are free — inquire via email in advance or at the reception on the day. Late check-out (until 2–6 PM) is often granted free of charge by many hotels upon request if the hotel is not fully booked — especially for loyalty program members. Guaranteed early check-in or late check-out costs an extra 30–100 euros or half a day's rate. Tip: Luggage storage on the check-out day is almost always free — use the day and pick up your luggage before departure.

Hotel Tips & Tricks